Shipping And Delivery
Payment
We currently accept all major credit cards (Visa, Mastercard, Discover, American Express, etc.) and PayPal.
Taxes
We are not responsible for any duties, import taxes, customs fees, or other charges that may be incurred.
International customers are responsible for all import duties, customs fees, local taxes, and any other applicable charges imposed by the destination country.
Shipping Time and Rules
For non-pre-sale products, the MOZA Racing Store processes orders within 3–5 business days (*processing times may vary depending on product availability). Once your order has been processed, it will be shipped according to the estimated shipping time displayed on the product page.
MOZA Racing will select an appropriate third-party shipping carrier, including but not limited to DHL, UPS, EMS, and FedEx.
The shipping carrier will be selected based on the destination and the most suitable shipping method available. While you are welcome to suggest a preferred carrier, MOZA Racing cannot guarantee that your requested carrier will be used.
Delivery times are subject to the schedules and service levels of the selected shipping carrier. Once your order leaves our warehouse, delivery may be affected by circumstances beyond MOZA Racing's control. Therefore, MOZA Racing is not responsible for delays caused by customs clearance, weather conditions, transportation disruptions, or other unforeseen logistics-related events.
Total Delivery Time
Total Delivery Time = Handling Time + Transit Time (+ Public Holidays)
Handling Time
Handling time normally takes 5–10 business days (*the estimated handling time is displayed on each product page). This refers to the time between when an order is placed and when it is handed over to the shipping carrier. Weekends and public holidays are not included.
Transit Time
Transit time normally takes 7–12 business days. This refers to the time between when the shipment is collected by the carrier and when it is delivered to the customer's shipping address.
Shipping times are estimates only and begin from the shipping date rather than the order date. Delivery may take longer than expected due to invalid shipping information, customs clearance procedures, weather conditions, or other unforeseen circumstances.
Please note that any additional costs resulting from an address change after shipment (including carrier address correction fees) will be the responsibility of the customer.
If your shipment experiences an unexpected delay, please submit a support ticket or email [email protected]. We will work with the shipping carrier to help resolve the issue whenever possible.
What is Partial Shipment?
(My order status is displayed as "Partially Shipped")
A partial shipment means that your order is delivered in more than one shipment. This may occur when:
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One or more items in your order are temporarily on backorder.
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Inventory at a specific warehouse is temporarily unavailable.
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Items are shipped from multiple warehouses to reduce delivery time.
Tracking My Order
Once your order has been collected by the shipping carrier, you will receive a confirmation email containing your tracking number.
You can also track your order by logging into your MOZA Racing account.
If you need additional assistance, please submit a support ticket to contact our Customer Support team.
Notes
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Import duties, taxes, and customs fees may be charged once your shipment arrives in the destination country. These charges are determined by your local customs authorities and are the customer's responsibility.
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Please ensure that your shipping address is accurate before placing your order. Once an order has been shipped, any additional costs resulting from address changes, return shipping, customs charges, or other recipient-related issues will be borne by the customer.
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Please ensure that your contact information is accurate and available so that the shipping carrier can reach you if necessary.